According to § 312g Abs. 2 Nr. 9 BGB a revocation is excluded, because it is a leisure activity, which provides for a specific date for the performance. This applies regardless of the chosen payment method.
Our goodwill regulations:
You can cancel or rebook appointments free of charge up to 7 days before the event. Please send an email to [email protected] with the booking number and the change request.
Within the 7 days to 48 hours before the event, you can rebook free of charge or convert the ticket price into a voucher. The voucher is valid for 6 months.
Cancellations and rebookings made less than 48 hours before the start of the event will incur a cancellation fee of €50 per room/rally. The remaining amount will be converted into a voucher.
If more than two rooms/stories have been booked, cancellation must be made at least 14 days before the start of the event. If this deadline is not met, the ticket price for the minimum number of people for the booked rooms/rallies will be charged for each booked room/rally.
The student rate can be adjusted up to a minimum number of 15 tickets.
All appointments booked as part of a promotion are exempt from these cancellation conditions. In this case, the cancellation conditions on the promotion page apply.
There is no entitlement to our goodwill regulations.